Overview
We are seeking a motivated and detail-oriented Lead Coordinator to join our team. This role is primarily responsible for managing all incoming leads, following up promptly, and converting inquiries into scheduled appointments. The ideal candidate is organized, friendly, and comfortable engaging with clients via phone, email, and text. This position is mostly remote, with flexible hours, and is critical to ensuring a smooth client experience from first contact to booking.
Responsibilities
- Monitor, track, and respond to all incoming leads in a timely manner
- Contact prospective clients via phone, email, or text to answer questions and provide information
- Schedule appointments and consultations, ensuring accuracy in the calendar system
- Follow up with warm leads who have not yet booked
- Maintain detailed notes and updates in the CRM or lead management system
- Provide excellent customer service to ensure every interaction is professional and welcoming
- Collaborate with the clinical and front desk teams to ensure smooth handoffs after booking
- Report regularly on lead activity, conversion rates, and appointment scheduling metrics
Qualifications
- Prior experience in customer service, client coordination, or scheduling preferred
- Strong communication skills, both written and verbal
- Organized and detail-oriented with the ability to manage multiple leads at once
- Comfortable working independently in a mostly remote role
- Familiarity with CRM systems, lead tracking, or scheduling software is a plus
- Friendly, professional, and customer-focused demeanor
Compensation & Benefits
- Competitive hourly pay or salary (based on experience)
- Flexible, mostly remote work schedule
- Opportunity for performance-based bonuses tied to conversion and booking goals
- Growth opportunities within the company
At RELIVE Health, we present our clients the opportunity to rewrite the path of their own unique health and wellness journey, from the inside out and the outside in. We pride ourselves on our passionate team members and staff who break the stigma surrounding relationships between clients and providers. We accomplish this by advocating for our clients’ individual needs as well as providing them with ongoing support and tools to allow for exceptional results, and ultimately help them look and feel their best. We emphasize a collaborative team environment where everyone works together and values communication, support, and interactiveness. By working collaboratively, we are able to deliver innovative solutions and remarkable service to our clients.
Explore your future at Relive Health. Click here to discover Career Opportunities.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to RELIVE Corporate.
